March 14, 2025 | Los Angeles, CA — In a landmark ruling, a Los Angeles County jury has ordered Starbucks to pay $50 million in damages to a customer who suffered life-altering burns after a hot beverage spilled on him at a California drive-thru.
The Incident: A Routine Order Turns into a Tragedy
The victim, Michael Garcia, a delivery driver, was picking up three Venti-sized “Medicine Ball” drinks—a popular off-menu tea blend—at a Los Angeles Starbucks on February 8, 2020. According to court records, a barista negligently placed one of the cups in the to-go tray without properly securing the lid.
Surveillance footage captured the moment the lid popped off, causing scalding hot tea to spill onto Garcia’s lap. The liquid caused third-degree burns, particularly affecting his genital area, resulting in permanent disfigurement and chronic pain.
The Aftermath: Severe Injuries & Lifelong Impact
The consequences for Garcia were devastating:
Third-degree burns requiring two skin graft surgeries Permanent discoloration and disfigurement of his genitals Chronic pain making intimacy painful Emotional distress & psychological trauma
His attorney, Nick Rowley, emphasized how the injury has permanently altered Garcia’s quality of life.
“One of the most pleasurable experiences in life has now become a source of pain,” said Rowley. “This injury affects every aspect of his life, and Starbucks must be held accountable for their negligence.”
The Court Battle: Starbucks Refuses to Settle
Garcia initially attempted to settle the lawsuit for $3 million, under three conditions:
A formal apology from Starbucks
A change in store policies regarding handling hot beverages
A memo instructing workers to double-check lids before serving customers
However, Starbucks declined the settlement, pushing the case to trial. Rowley later sought $120 million in damages.
The Verdict: Jury Sides with Garcia
After just 40 minutes of deliberation, the jury ruled in favor of Garcia, awarding him $50 million in damages.
Key evidence in the case:
Surveillance video showing the unsealed lid and unstable placement of the cup Medical records detailing the extent of Garcia’s injuries Testimonies from medical experts and safety specialists
Starbucks’ Response: Plans to Appeal the Verdict
Despite the ruling, Starbucks maintains that it was not at fault. In a statement, Jaci Anderson, Starbucks’ Director of Corporate Communications, stated:
“We sympathize with Mr. Garcia, but we disagree with the jury’s decision and believe the damages awarded were excessive. Starbucks is committed to the highest safety standards, including the proper handling of hot beverages.”
The Seattle-based coffee giant has announced plans to appeal the verdict, arguing that $50 million is an unreasonable amount in this case.
Key Takeaways: What This Case Means for Consumer Safety
This high-profile lawsuit highlights corporate responsibility and the importance of customer safety. It sets a precedent for companies handling hot beverages, particularly in drive-thru settings where accidents are more likely to occur.
Lessons from the Case: 
Ensuring lids are properly secured before handing drinks to customers Implementing stricter quality control measures in stores Providing better employee training on handling hot beverages
Public Reaction & What’s Next?
The verdict has sparked mixed reactions, with some supporting Garcia’s win as a step toward corporate accountability, while others argue the damages are excessive.
As Starbucks moves forward with its appeal, this case will likely continue to shape consumer safety laws and corporate policies in the food and beverage industry.
What do you think? Should Starbucks be held responsible, or is this verdict too extreme? Drop your thoughts in the comments below!
Stay tuned for updates on this case and more legal news impacting businesses and consumers.
